Your Rights
Your rights depend on whether there is anything wrong with the product you’ve bought, how we have acted and the date you decide to cancel:
· If what you have bought is faulty or incorrectly described you may have the legal right, to have the product repaired or replaced, or to get some or all of your money back.
· For most products bought online, if you are a UK resident, you have a legal right to change your mind within 14 days and receive a refund.
· If you have just changed your mind about the product, you may be able to get a refund if you are within the cooling-off period. This may be subject to deductions and you will have to pay the costs of return of any goods. This is on the condition that all seals are intact including any outer packaging.
· If you are cancelling an order for a reason set out below we will refund you in full for any products that have not been provided.
o UK Vapesales has informed you about an error in the price or description of the product you have ordered and you wish to cancel the order;
o There is a risk that supply of the products may be significantly delayed
· You have a legal right to end the contract because of something we have done wrong
· You do not have a right to change your mind in respect of products hygienically-sealed health protected, if you have unsealed the products after you receive them
· You have 14 days after the day you (or someone you nominate) receives the goods, to change your mind about the order, unless your goods arrive in several deliveries over different days.
· UK Vapesales will pay the costs of return if the products are faulty or incorrectly described
· In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
· How we will refund you;
o We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below:
· If you are exercising your right to change your mind:
o We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a physical shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
o The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 1-3 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
· UK Vapesales will make any refunds due to you as soon as possible; if you change your mind about your order, then your refund will be made within 14 days from the day on which we receive the product back from you. Products should be returned to UK Vapesales, Unit 23 Kingsway Interchange, Eleventh Avenue, Team Valley, Gateshead, NE11 0JY, please ensure you enclose your contact details and order number within the package.